ARC makes every effort to ensure that its products are free from defects. Through quality inspections carried out from manufacturing to shipping, ARC endeavors to provide its customers with the highest quality and most reliable product available.
Buyer acknowledges that Glass Fiber Reinforced Concrete (GFRC) is a cement product, with typical cementitious surface conditions. ARC warrants that its products will be free of major surface defects, blemishes, and discoloration when viewed under typical lighting conditions from a distance of twenty feet. All units will be of ample strength to perform their intended service without undue strain. Panels will be manufactured in accordance with techniques designed by the Prestressed Concrete Institute, including Appendix J of the PCI GFRC Manual. Natural fading, which may occur with any concrete product with age, is excluded from this warranty.
ARC will, at its discretion, repair or replace (f.o.b. point of original shipment) any product that is found to be defective in material or workmanship for one year from the date of Buyer acceptance provided that such product was used in normal construction, conditions and service.
Upon notification thereof, and confirmation that the product was stored, installed and maintained in accordance with ARC recommendations, ARC will at its sole discretion repair or replace the defective product. The foregoing shall constitute the Buyer’s exclusive remedy and a fulfillment of any or all liability by ARC with respect to its products.
This warranty may be void if in the sole opinion of ARC, the product has been found to have been altered, misused, improperly maintained, or installed in an inappropriate environment or manner. The foregoing warranty and the remedies provided for breach thereof are exclusive. All other warranties express or implied by operation of law, course of dealings, usage of trade or otherwise are excluded, and there are no implied warranties of merchantability of fitness for purpose.
ARC shall not be responsible for any incidental, indirect or consequential loss or damages such as loss of profits or revenue, downtime costs, or costs associated with the removal or reinstallation of its products, or claims of third parties against the purchaser.
To make a claim under the terms of this warranty, please contact: